"Failed to connect to Windows service.." problem. You suggested Win10 factory reset

0 votes
asked Jan 25, 2016 by cthrn (150 points)
Kevin,

Problem seemed to be solved by your instrux on how to fix "Failed to connect to Windows service..."  But several days later the issues returned. Tried solution 2, and so far things seem okay. Only thing is: last night I found that when I tried checking updates in Settings, the Update and Security window opens but is frozen. Usually when I open that window it shows update status on the right side, but now its blank. And I can't select any of the options on the left side of the window.

I commented on your post and you suggested a Win10 factory reset and that I contact you here.
Additional Details Asus Zen notebook
commented Jan 25, 2016 by kevinarrows (5,110 points)
Can you take a screen shot of the window and upload it to wikisend.com and share the link with me here?
commented Jan 25, 2016 by cthrn (150 points)
I have to go to work, so I'll have to do this tomorrow. Also, not familiar with wikisend. I'll figure that out tomorrow.
Also, Chrome is not opening properly again. Took 10 minutes to open.
commented Jan 26, 2016 by kevinarrows (5,110 points)
No worries, let me know when you're back so we can continue.
commented Jan 26, 2016 by cthrn (150 points)
Hi Kevin,
I'm having trouble with wikisend. Can I just send the screen shot to you via email?
commented Jan 26, 2016 by cthrn (150 points)
You want a screen shot of the frozen Update & Security window, is that right. Because it is just that window with the right side blank and the options on the left don't respond. When I run the cursor over the options they don't highlight and when I tap on them they don't respond.
Also, I am seeing the "Failed to connect to Windows service..." pop-up again when I power on and the desktop comes up. And Chrome is taking 10 minutes to open. And some apps take a long time to open. All the original problems.
commented Jan 26, 2016 by kevinarrows (5,110 points)
Please follow the steps here: http://appuals.com/best-guide-how-to-clean-boot-windows-10/ and let me know the results.
commented Jan 26, 2016 by cthrn (150 points)
okay, that seems to have done the trick. I did do this before though, following your instrux on Appauls post: Best Fix: Failed to connect....   It worked, but the problems returned the next day. That first time, I did re-enable apps after rebooting.
commented Jan 26, 2016 by cthrn (150 points)
I also re-enabled the stuff in the Services tab window the first time I did it. I have not re-enabled anything this time.

1 Answer

0 votes
answered Jan 26, 2016 by kevinarrows (5,110 points)
 
Best answer
Let it stay like this, there's no need to re-enable anything, unless you're missing something from start-up that you really need.
commented Jan 26, 2016 by cthrn (150 points)
okay, so I'll let you know if problems come back? You think this might do it?
commented Jan 26, 2016 by kevinarrows (5,110 points)
Let me know if the problems come back. :)
commented Jan 26, 2016 by cthrn (150 points)
okay. Thanks a lot.

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